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Technical Customer Success Lead

About Us

SignifAI is a VC-backed start-up in stealth mode, with offices in Sunnyvale and Tel-Aviv. Our mission is to increase system availability through machine intelligence.  Our technology helps technical operations teams solve problems faster, more effectively, and more accurately than ever before, resulting in increased system uptime and team effectiveness. SignifAI has recently released a version of its product, with an initial focus on automated root cause analysis, preventive analysis and augmented remediation. Our team consists of technologists that managed large distributed infrastructure with over 1 Billion events every day for the past several years. We have faced the pain, been there to solve down time and scaling issues, and suffered from the lack of clear simple answer to what’s important. Now we have decided to solve it by integrating machine intelligence to increase uptime, strengthen systems and make team's life easier.

Who are we looking for

We are  looking for a high-energy and passionate individual to become our lead technology evangelist & customer success manager.
If you are not afraid of writing code and at the same time understand the value of nurturing customer relationships. and If you love working with technical community as customers and have thrived in a role like this before, then we want to speak with you!

The Role 

This role will engage with the team in adapting the product to the requirements of our customers, as well as leading the pre and post-sales process, driving adoption and satisfaction of users, ensuring high retention. You will work with customers to help realize the full value of the company's platform and ensure that they achieve success in their business goals.
 
This is a strategic senior role that will work closely with the company's CTO.
 
Responsibilities:

  • Serve as relationship manager, primary point of contact and customer advocate for the company's customers.
  • Work with customers to ensure on-boarding, retention and overall success.
  • Assist in training customers on using the company's product to its ultimate capabilities; document and update best practices for future clients. 
  • Always be prepared to communicate the company's value in many situations — whether it is a quick description to a colleague, writing tutorials in a developer center, a long-form blog post, or pitching a demo at an event.
  • Be vocal.  Host, attend, or speak at events, blog, prowl StackOverflow, maintain GitHub repos, manage developer-dedicated social channels, and respond to all comments or questions.
  • Build and maintain a knowledge center including code and config examples.
  • Liaise with Product team by providing valuable insights around customers' product usage, customer feedback, and desired product enhancements.  You will not hesitate to initiate and/or lead new development tasks or work streams.
  • Motivate customers to evangelize the company's platform using different channels - social, trade shows, etc.

 
Your Qualifications

  • Proven experience with systems & infrastructure monitoring, event management and deployments.
  • Solid pre and post-sales experience
  • Experience successfully managing customer engagements or large projects to completion and customer satisfaction.
  • Exceptional verbal and written communication skills
  • Strong ability to align technical concepts & features to business needs.
  • 5+ years relevant work experience as a backend Infrastructure engineer, DevOps or SRE preferably with a SAAS company or software provider.
  • Experience in one of the following programming languages: Go, Python, Java.
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